Return's and exchange
Upphaar wants every customer to be happy with their purchase. Please read this Returns & Exchanges policy carefully to understand your rights and our processes.
Cancellations
Orders can be cancelled only before the item has been shipped. Please contact us immediately if you need to cancel — cancellations requested after the merchant has been instructed to ship may not be accepted.
We do not accept cancellations for perishable or customized items.
When Returns or Exchanges Are Accepted
Returns and exchanges are accepted only if your order is damaged in transit, defective, or incorrect (wrong item shipped).
For items that arrive damaged, defective, or not as described, you must notify us within 48 hours (2 days) of delivery.
To start a claim, email [email protected] with your order number, photos of the item and packaging, and a brief description of the issue.
How to Make a Return
Email [email protected] with your order number, photos showing the issue, and a short description within 48 hours of delivery.
Our Quality Control team will review the photos and your claim. If approved, we will arrange courier collection of the item.
Returned items must be unused, unworn, and in their original packaging and condition.
Once we receive and inspect the return, we will process a replacement or a refund as applicable.
Refunds
Approved refunds will be issued to the original payment method within 7–15 business days after we receive and inspect the returned item.
If the return is due to our error (wrong item, quality issue, or package lost in transit), shipping charges will also be refunded.
Refunds Will Be Given In the Following Cases
Genuine quality issues.
Packages confirmed lost in transit.
Wrong item shipped by Upphaar.
No Refunds Will Be Given In the Following Cases
Incorrect or outdated delivery address.
Incorrect address format, including PO Box addresses.
After three failed delivery attempts by the courier.
Package refused by the recipient (unless item is damaged or incorrect).
Sizing issues (please review size guides before purchasing).
Products returned in a used or damaged condition.
Minor color or design variation due to photography or handcrafted differences.
Items not faulty or damaged.
Other Important Notes
Customized or personalized products and perishable items (e.g., food, flowers) are non-returnable unless faulty.
Please retain all original packaging and accessories until the return/exchange process is complete.
For products with a manufacturer warranty, please contact the manufacturer directly for warranty claims.
Contact Us
Email: [email protected]
Please include your Order Number, Full Name, Photos of the product & packaging, and a short description when contacting us.