Our promise of perfection — and how we make things right.
We stand behind every Upphaar creation. If your gift arrives damaged or does not meet your expectations, our concierge will make it right.
A simple, transparent process for every return request.
Contact our concierge within 7 days of delivery with your order details.
Our team reviews your request and shares the approved resolution.
Replacement, repair, or refund is processed with signature Upphaar care.
Please note: personalized and bespoke items are crafted exclusively for you and are non-refundable unless damaged upon arrival. Standard items may be returned within 7 days of delivery.
Our concierge is ready to help with returns, exchanges, and more.
Contact Concierge